F.A.Q

How do I make a purchase?

For Physiotherapy Clinic Products

Our website is an display platform. You need a quotation through an email or phone. Click on the menu “contact us”, input your information and click the “send” button.

For Home Health Care products

Medgic instruments is user friendly website to help all customer to shop easily on this site. Once you have found what you are looking for, select quantity and click the ‘ADD TO CART’ button.You can review your selected item clicking ‘YOUR BASKET’ in the top right corner of the page. You can remove items from your shopping bag at any time during your visit. Once you have decided what you would like to purchase, click on the ‘PROCEED TO CHECKOUT’ to complete your order.

Do I need to set up an account to place an order?

No. In order to place an order you will only need to provide your personal details including name, shipping, billing and e-mail addresses.

It’s highly recommended to set up an account if you would like to join our Reward program.

Which payment methods do you accept?

For Physiotherapy Clinic Products

we accept the cheque, e-transfer and bank draft.

For Home Health Care products

We accept payments via Paypal only. If you have a Paypal account, you can log in and pay with your Paypal. If you don’t have a Paypal account, you can pay with any type of credit cards on the Paypal website.

Is it safe to use my credit card on your website?

At Medgic instruments your personal online security is of the utmost importance to us, hence we have teamed up with Paypal secure payment system to process all payments.

How do I change currency?

Our site operates in Canada currency only and all prices are shown in Canada dollar.

Which countries do you ship to?

We ship Canada only, all orders at $250 or more will be shipped for FREE

How do I return or exchange an item?

We would be happy to return or exchange any items that are flawed or that you would wish to exchange. Just drop us a line and we will be happy to assist. An Return Merchandise Authorization number will send to you and need to mark on the box.

We take great pride in our products quality. However, if you are not satisfied with your purchase, you will be fully refunded, excluding shipping costs, within 14 days upon receipt, provided you contact us about your intention within these 14 days, and the item has not been worn or damaged and is returned in the original packaging. If the original packaging was damaged or you do not have it anymore, please provide a suitable packaging for adequate protection against damage in transit.

You will pay the return shipping cost. Medgic instruments does not take responsibility for lost/damaged packages that are shipped back to us.

The cost of the return shipping is non-refundable.

Items cannot be refunded in the event of exceeding the 14 day return policy.

Reclamation rights

If you receive a damaged product, the product is lost on the way, or the product has any mistake which is our fault, we have the right to choose if we want to repair, replace or refund the product. Only if repairing or replacing the item fails twice you have the specific right for a refund.